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Bilingual QA Analyst - Customer Experience & Compliance
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-07
Listing for:
eMed
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
eMed in Miami, FL is seeking a detail-oriented Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. This role reviews interactions, provides feedback, and ensures compliance with company standards to continuously improve patient and client experiences.
The ideal candidate is bilingual (English/Spanish) with 1–2 years of QA or customer service experience, and proficient with Google Docs/Sheets or Excel.
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