Guest Relations Agent in Miami, Florida
Listed on 2026-08-08
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Technical Support
Job Responsibilities
Conducts on-boarding calls for new corporate clients on company online university platform
Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
Keeps accurate data and notes in the CRM database for client information and details
Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
Learns company content in order to correctly coach clients on the material
Participates in company events that host corporate clients
Answering all inbound phone calls to the company
Moderating events online for the company
Skills and QualificationsHigh school diploma or GED preferred
Professional phone skills
Sales experience a plus
Experience in previous customer support role
Strong written and verbal communication skills
Positive attitude and desire to help others
Competent problem solver
Technical aptitude with the ability to learn software programs
Ability to type around 40 words per minute, (wpm)
Experience with Google Drive, Sheets, and Docs
Experience with Hub Spot or other customer relationship management software, a plus
Computer software skills including Microsoft Office, Google Suite and Mac operating systems
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