Crew Administrator Job Miami area,Florida USA,Customer Service/HelpDesk

Assist the Crew Purser with the Administrative Duties of the Crew Office;
Ensure accurate crew data entry in MXP MAPS Human Resources System;
Ensure accurate crew data for crew position, cabin assignments etc. in Fidelio and MXP MAPS systems;
Assist Crew with basic enquiries during the Crew Office hours;
The Crew Administrator will not be involved with any payroll related duties, queries etc

Responsibility and Authority

Guest Experience
- Demonstrate a genuine concern for guests' wellbeing at all times;
- Pro-active approach to problem solving;
Crew Experience
- Demonstrate a genuine concern for crew's wellbeing at all times;
- pro-active approach to problem solving
- Treats crew members as the internal customer
Operational and Administrative
- Assist Crew Purser with crew sign on.
- Prepare passport labels, seaman's book labels and yellow fever envelopes and labels for crew sign ons & label on receipt.
- Crew photos in MXP, MAPS and Fidelio for sign on crew.
- Prepare and print crew passes.
- Prepare cabin keys (key only) for when more than 10 crew signing on.
- Filing of passports etc. and crew paperwork after sign ons.
- Prepare name tags for sign ons.
- Prepare berthing cards for crew sign ons.
- Prepares sign on area with chairs etc. when over 10 signs ons and arranges refreshments with F&B Dept.
- Assist with crew sign offs
- Prepare sign off packages
- Removal / filing of paperwork from files for crew sign offs
- Un tick Sign off tab in MXP
- Check Crew out of Fidelio.
- Balance MAPS Active Crew Report and Fidelio each evening.
- Print & deliver hard copy crew manifests to the Bridge prior to sailing.
- All Data Entry in MXP MAPS:
  - Personal Details;
  - Address, Tel # and e-mail address;
  - Address, Tel # of Emergency Contact;
  - Passport details;
  - Seaman's Book - National and State Flag;
  - C-1/D , and MVC visas;
  - Review crew photos in Fidelio, MAPS and MXP and retake if necessary;
  - Position changes in MAPS for Non OCI crew
- All data entry in Fidelio:
  - Passport;
  - Personal details;
  - Address;
  - Benefit package;
  - Ops numbers as they change;
  - Update Cabins #s;
- Review MXP data entry on a monthly basis to ensure compliance with VOM 13.03.21 MAPS – Data Entry & Maintenance. Standardization for data entry MXP.
- Monthly send out reminder for crew to check crew effects from Fidelio Crew Effects List.
- Prepare Crew Landing forms.
- OCI Uniforms requisitions for sign ons.
- ICS flights from CAD database.
- OCI flights to OCI crew
- Advise Department heads of position changes.
- Assist Crew Purser with passport / seaman's books distribution.
- Assist Crew Purser with passport / seaman's book checklist after hand out / return.
- Assist Crew with general enquiries during Crew Office Hours.
- Take crew cabin maintenance requests.
- Receive crew mail, charge crew and ensure mail is taken to reception to be sent daily.
- Print I-95 crew passes for USA.
- Print Crew shore passes.
- Assist at full crew immigration inspections. checks.
- Assist escorting crew signs off through Customs in terminal in USA.
- Weekly inspection of crew berthing cards, replacing missing / defaced cards.
- Finance
  - Route bar Charges in Fidelio to Invoice #3 for those with bar allowance.
  - Assign Default payments of Cash or Deducted from payroll for sign on crew.
  - Run Crew open balance report to check default payment assignments.
  - Add Credit Limits in Fidelio for Non OCI Crew.
  - Close Postings on crew accounts for crew with zero invoice at EOM after instruction from Crew Purser.
  - Reviews crew open balance report to monitor crew spending
  - Sell foreign currency to crew.
  - Provide US $ change for Crew.
  - Take cash payments for crew accounts during crew hours.
  - Research and resolve Crew Account Queries.
- Training and Development
  - Creates and maintains a positive work environment;
  - Promotes, participates in and actively suggests enhancements of the Signature Your World Service…