Patient Experience Advocate I — Care, Communication & Resolution
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-23
Listing for:
University of Miami
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
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Healthcare
Job Description & How to Apply Below
University of Miami seeks a Patient Experience Specialist to bridge patients with the health system, handling feedback and complaints with empathy and professionalism. You will collect detailed information during rounds, act as a liaison by phone or in person, and escalate complex issues to the Senior Specialist for timely resolution.
Ideal candidates will have a Bachelor’s degree and at least three years of relevant experience, with strong communication skills and proficiency in Microsoft
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