Receptionist​/Customer Care Coordinator

Affinity Management Services is seeking a Receptionist / Customer Care Coordinator to be the first point of contact for residents, guests, and vendors at our managed communities. In this front desk role, you'll handle calls, greet visitors, schedule appointments, and respond to resident inquiries with professionalism and care. You'll support community managers with administrative tasks, maintain accurate records, and coordinate service requests.

This position is ideal for a detail-oriented, people-focused professional who thrives in a fast-paced, resident-centered environment and is interested in growing within community association management.

Responsibilities

• Serve as the primary front desk contact for residents, guests, and vendors, providing a professional and welcoming experience
• Answer and route phone calls, respond to emails, and manage resident inquiries and requests
• Schedule appointments, meetings, and amenity reservations as needed
• Log, track, and follow up on service requests and work orders for residents and the community
• Support community managers with filing, data entry, and preparation of notices, reports, and correspondence
• Maintain visitor logs, access control procedures, and package delivery records
• Coordinate with maintenance and vendors to facilitate access and communicate updates to residents
• Keep the reception area organized, presentable, and aligned with community standards
• Handle resident concerns with patience and empathy, escalating issues appropriately
• Assist with community communications, postings, and event support as directed

Required Skills

• Front desk operations
• Phone system operation
• Appointment scheduling
• Resident and guest relations
• Email and written communication
• Customer service software/CRMBasic Microsoft Office (Word, Excel, Outlook)
• Data entry and record keeping
• Conflict de-escalation
• Time management and multitasking