Front Desk Receptionist

Warren Henry Automotive Group is seeking a polished Front Desk Receptionist to be the first point of contact for our luxury dealerships. In this on-site role, you'll warmly greet guests, manage multi-line phone calls, and schedule sales and service appointments while maintaining a professional, organized reception area. You will support sales, service, and finance teams by routing customers efficiently and updating records in our systems.

Ideal candidates bring strong customer service skills, attention to detail, and a hospitality mindset aligned with our customer-first, high-performance culture.

Responsibilities

• Warmly greet and check in customers at the dealership front desk
• Answer and route incoming calls using a multi-line phone system
• Schedule and confirm sales, service, and test-drive appointments
• Provide accurate information about dealership services, hours, and promotions
• Maintain a clean, organized, and professional reception area
• Collect and update customer information in dealership systems
• Coordinate with sales, service, and finance teams to support customer flow
• Handle basic administrative tasks such as filing, scanning, and data entry
• Assist customers with questions while ensuring a luxury, hospitality-focused experience
• Uphold Warren Henry Automotive Group's customer-first standards and brand image

Required Skills

• Customer service
• Front desk operations
• Multi-line phone management
• Appointment scheduling
• Data entry
• CRM or dealership software
• Microsoft Office
• Professional written and verbal communication
• Time management
• Conflict resolution