Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Miami, Florida in a Contract to permanent position. This role is ideal for someone who enjoys helping customers, managing a high volume of calls, and delivering clear, attentive support in both English and Spanish.

The right candidate will be comfortable handling multiple requests at once while maintaining accuracy, responsiveness, and a positive customer experience.

Responsibilities:

- Provide courteous and efficient support to customers by handling a steady flow of inbound calls and addressing service-related questions.

- Communicate clearly in both English and Spanish to assist a diverse customer base with empathy and care.

- Resolve customer concerns by identifying issues, explaining next steps, and ensuring timely follow-up when needed.

- Process order entry and update customer information with a strong focus on accuracy and detail.

- Manage both inbound and outbound communication to support service requests, status updates, and issue resolution.

- Navigate a fast-paced call center environment while balancing multiple tasks and maintaining service standards. Requirements

- Previous hands-on experience in a call center setting is required.

- Bilingual fluency in English and Spanish is required.

- Strong verbal and written communication skills with a customer-focused approach.

- Ability to manage several tasks at once while staying organized and attentive to detail.

- Experience in customer service, including handling inquiries and resolving concerns effectively.

- Background in order entry or similar administrative support functions is preferred.

- Knowledge of insurance is a plus.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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