Customer Service Representative

Description We are looking for a Customer Service Representative to join a contract opportunity in Florida. This role supports guests and travel advisors by managing reservation activity with precision, providing high-quality service across multiple communication channels, and helping drive booking value through thoughtful sales support. The ideal candidate brings strong customer service experience, confidence working in reservation or call center environments, and a steady, attentive approach when resolving questions or issues.

Responsibilities:

- Manage daily reservation processing tasks, ensuring bookings and related records are completed accurately across primary and supporting systems.

- Handle new reservations, itinerary updates, cancellations, and special booking documentation while maintaining careful attention to detail.

- Interpret and apply company guidelines correctly when reviewing and processing customer bookings.

- Deliver high-quality service to guests and travel partners through phone, email, and other communication channels with composure.

- Identify opportunities to enhance existing reservations through value-added recommendations that support departmental revenue goals.

- Provide backup assistance during periods of high call volume and support the reservations team as directed by leadership.

- Build and maintain strong working knowledge of company products in order to answer questions and guide customers effectively.

- Escalate recurring issues or service concerns to the supervisor promptly and share practical recommendations for resolution.

- Assist guests and travel advisors with troubleshooting within online booking tools and related external systems.

- Complete additional customer service and operational tasks assigned by management as business needs require. Requirements - 2+ years of experience in customer service, call center support, reservations, or a related booking environment.

- Experience handling inbound calls and delivering detail-focused service in a fast-paced customer-facing role.

- Familiarity with order entry, reservation management, or hotel/travel booking processes.

- Ability to communicate clearly and courteously with guests, clients, and travel advisors across multiple channels.

- Strong attention to detail with the ability to process updates, cancellations, and notes accurately.

- Working knowledge of Microsoft Office applications.

- Comfortable balancing service excellence with upselling or value-add support on customer bookings. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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