Customer Service Representative Miami, FL

Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative team in Florida. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating with internal partners, and keeping order activity organized in a fast-moving setting. The person in this role will help deliver a smooth customer experience by handling order-related tasks, responding to inquiries, and maintaining accurate records across business systems.

Responsibilities:

• Enter and review customer orders with accuracy to support timely processing and fulfillment.
• Respond to inbound customer inquiries and provide helpful service through phone and other communication channels.
• Balance competing tasks throughout the day while maintaining strong attention to detail in a busy work environment.
• Partner with sales, warehouse, and cross-functional teams to resolve issues and ensure a high level of customer satisfaction.
• Update customer profiles, order details, and related account information across multiple systems to keep records current.
• Prepare reports and complete administrative support work tied to customer accounts and daily operations.
• Learn company applications and internal processes quickly to support efficient service and order management.
• Contribute to a collaborative, team-focused atmosphere by communicating clearly and assisting where needed.