Treasury Management Coordinator

Treasury Management Coordinator

The Treasury Management Coordinator is responsible for performing various functions within the Treasury Management Group, including the review, implementation, setup, maintenance, and support of Treasury Management and Merchant Services products and related features. The role maintains strict security controls, follows segregation of duties and access requirements, and adheres to all Bank and departmental policies and procedures.

The role also supports new and existing Top Tier clients and assists the HOA team with Top Tier client servicing needs. The role serves as a servicing point of contact for Treasury Management matters, supports client onboarding and relationship maintenance activities, and proactively assists clients to promote retention, satisfaction, and a best-in-class client experience. The position also performs inbound and outbound client calls on a recorded line.

Principal

Duties & Responsibilities:

• Follows policies and procedures and exercises good judgment to ensure client privacy, Bank security, and fraud/loss prevention.
• Assists supervisor in departmental cross-training when necessary and supports special projects or department tasks as directed.
• Reviews Treasury Management Agreements to establish and perform accurate client access and setup for Treasury Management products and services according to required approvals, policies, and procedures.
• Actively participates in the onboarding of new Top Tier clients and the addition of services for existing Top Tier clients, including those supported in partnership with the HOA team.
• Supports the HOA team with Top Tier clients by assisting with servicing, setup, follow-up, troubleshooting, and client communication related to Treasury Management products and services.
• Serves as a servicing point of contact for Treasury Management clients as assigned, maintaining knowledge of client relationships and service needs.
• Required to assist with inbound and outbound client calls on a recorded line, including follow-up calls, service support, training coordination, troubleshooting, and client education.
• Supports client retention and satisfaction by responding to client requests in a timely, professional, and efficient manner.
• Proactively contacts clients as needed to provide service support and facilitate timely resolution of open items.
• Maintains and performs accurate updates, temporary limit changes, service limit changes, and/or access changes for existing clients, including Top Tier clients, in accordance with approvals and procedures.
• Troubleshoots and resolves Treasury Management issues by following all policies, procedures, and established processes.
• Provides full customer support, including forgotten passwords, one-time passcodes or other security methods, installation and/or reinstallation of product software or device drivers, file testing assistance, client training, and related support across department contact points such as phone, email, KACE, and system platforms.
• Tracks client issues through resolution and keeps appropriate internal partners informed.
• Establishes and maintains customer setups, products, functions, and related investigations.
• Maintains electronic files and documentation for client requests regarding Treasury Management.
• Actively and accurately participates in product testing, implementations, conversions, and project-related activities as needed and required.
• Provides onsite or verbal training, installation, and service support for Treasury Management products, including support for Top Tier clients as applicable.
• Works with Relationship Managers and Treasury Management Sales Officers to support client relationships, identify needs for additional Treasury Management services, and refer…