Group Travel Coordinator

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Full Time Clerical Miami, FL, US

2 days ago Requisition

DO WHAT YOU LOVE!

Unique Vacations, Inc.

--an affiliate of the worldwide representative for Sandals Resorts
and Beaches Resorts -- is seeking a forward-thinking Group Travel Coordinator to join its remarkable Miami-based, in-house team.

Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.

We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark.
When you do what you love, you will be empowered to create the future that you want!

The Group Travel Coordinator is responsible for assisting with incoming calls inquiring about group related bookings and requests with the ability to present package options and close the sale. The incumbent must have the ability to use their product knowledge to anticipate bookings needs, improve client engagement, articulate product knowledge and upsell. It is essential that The Group Travel Coordinator must demonstrate an upbeat and friendly disposition, have excellent customer service skills, build professional relationship with all clients including travel partners with the ability to manage financial contracts and achieve established goals.

• Provide group quotes to consumers, travel agents, tour operators and incentive houses/3 rd parties within set response time frame
• Must be proficient in Microsoft Excel (Knowledge of basic formulas)
• Perform all the duties large volumes of incoming groups, individual reservations and special products requests and are assigned additional skills requiring at least intermediate product knowledge
• Supports travel partner and guest calls regarding groups
• Assist clients with questions about resort, amenities, group menus, functions space, etc.
• Follow up on group quotes with 48 hours of proposal being sent to customers
• Issue group contracts within 24 hours of receiving request for contract
• Contact clients the next business day to ensure contract was received and is correct
• 21-day follow-up on any pending quotes or contracts
• Effectively supports outside sales team with all inquiries and leads
• Update group database as needed
• Understand the overall market for each hotel, competitor’s strengths and weaknesses, economic trends, etc.
• Represents company at industry events and trade shows
• Provides information and internal assistance to other departments
• Ensures highest rate of return business through exceptional customer service
• Stay current with property knowledge and changes and visit all resorts at least once a year.
• Special projects at request of management
• Employee may be required to work a weekend show – if certain criteria are met, additional compensation may be given. The Company reserves the right to modify this requirement at any time.
• Performs other duties as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Strong verbal, written and listening…