Customer Service Office Specialist

Job Overview

We are seeking a bilingual (Spanish/English) professional experienced customer service/account manager to assist clients and sales reps at our client, a great organization that will allow you to grow. This position is available due to growth. This is a temp to hire opportunity. 100% onsite.

• Assist customers & Sales Reps with inquiries which could include tracing shipments, investigating shipping discrepancies, billing and invoicing questions.
• Maintain accounts in assigned regions - call on past dues, over-payments.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing and data entry.
• Process over, short and damaged claims within a reasonable time-frame.
• Resolve customer complaints via phone or email.
• Recognize and resolve documentation errors.
• Use telephone to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem, or reason for calling.
• Take payments and other pertinent information such as addresses and phone numbers.
• Attempt to persuade customer to reconsider cancellation of an order.
• Utilize computer technology to handle high call volumes.
• Work with manager to ensure proper customer service is being delivered.
• Handle changes in policies or procedure.

• Must be bilingual (fluent Spanish/Excellent English).
• Proven experience in sales or customer support roles, especially within call centers or client services environments.
• Strong data entry skills with high accuracy and typing speed for efficient record keeping.
• Excellent communication skills, both verbal and written, to clearly convey information and build rapport.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily tasks.
• Demonstrated analysis skills to assess customer issues and identify appropriate solutions.
• Experience in precise data entry (invoices, billing, shipments).
• Ability to handle cash transactions accurately while maintaining confidentiality.
• Knowledge of phone etiquette best practices ensures professional interactions at all times.

Join us as a Customer Service Office Specialist and become a key part of a vibrant team committed to delivering outstanding service! Your enthusiasm, multilingual talents, and dedication will help us create positive experiences for every client we serve.

Pay: $18.00 - $22.00 per hour

Work Location: In person.