CALL CENTER Services Supervisor - SES ESS Program Pensacola​/Miami​/Tampa

CALL CENTER SERVICES SUPERVISOR - SES -  - ESS Program Pensacola/Miami/Tampa

Date:
Sep 16, 2026

Requisition No:883795

Agency:
Children and Families

Working Title:

CALL CENTER SERVICES SUPERVISOR - SES -  - ESS Program Pensacola/Miami/Tampa

Pay Plan: SES

Position Number:

Salary: $40,125.02 minimum. DCF Salary Policy will apply.

Class

Title:

CALL CENTER SERVICES SUPERVISOR – SES – Customer Contact Center

Department of Children & Families

The position will work from the DCF offices in one of the following locations:
Miami, Tampa, or Pensacola, FL.

This position is not eligible for telework.

This posting will be used to fill a position vacancy in Select Exempt Services (SES).

Salary: $40,125.02 annual minimum. Current employees will be compensated in accordance with the DCF Salary Policy.

This is a full-time position working 40 hours per week.

REQUIRED QUALIFICATIONS:

• Must have at least two (2) years of experience in a call center environment serving clients or customers AND
• Must have at least one (1) year experience in a leadership role as a supervisor or lead worker with significant duties performed as a mentor or monitoring the work of others.

Preference given to applicants with the following:

• At least one (1) year of experience within the past 10 years, working for the FL Department of Children & Families Economic Self Sufficiency (ESS) Program where the primary duties included determining eligibility, customer communication for government assistance programs, or training ESS employees.

What You Will Do:

This is an ESS Statewide Call Center Supervisor position.

This is a professional position primarily responsible for the supervision of a call center unit that is responsible for providing support services for government assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining government assistance eligibility, monitoring, and measuring performance. The primary duty of the incumbent in this position is to spend most of their time communicating with, motivation, training, and evaluating employees, planning and directing their work, and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.

Evaluates employees against established standards and takes appropriate actions when necessary (i.e., recognition, reward, corrective action, etc.).

Additional Information/Requirements:

• Incumbents may be expected to work during emergency situations or natural disasters.

The DCF Mission:The mission of the Department of Children & Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit

Benefits for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit  .

The Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

EMPLOYMENT DISCLOSURES

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements…