Patient Experience Specialist, Per Diem
Job in
Miami, Miami-Dade County, Florida, 33101, USA
Listed on 2026-09-21
Listing for:
University of Miami
Per diem
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Provide service excellence support to patients, families, and staff to create positive experiences;
Perform daily rounds on patients and document information in the feedback system;
Act as liaison for patients and families via telephone or in person;
Escalate complex complaints to the Senior Specialist and assist with triage;
Investigate and follow up with patients to resolve concerns and contribute to process improvements
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