Customer Service Representative

Vacancy

Title:

Customer Service Representative

Miramar, Florida, US

Permanent, Full-Time

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme.

Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Miramar, Florida.

Survitec Group Florida is looking for a detail-oriented, good communicator with passion about delivering exceptional customer service and building lasting relationships. The Customer Service function plays a critical role in ensuring the safe, compliant, and timely delivery of onboard fire inspection, lifeboat inspection, and marine safety services and products to customers operating in highly regulated maritime environments. Serving as the primary interface between vessel operators, service stations, technicians, and commercial teams, Customer Service professionals coordinate inspection schedules, process quotations and service orders, manage certification and compliance requirements, and respond to complex operational inquiries.

Their deep understanding of maritime regulations, safety equipment servicing requirements, vessel operating schedules, and Survitec's technical capabilities helps customers maintain regulatory compliance while minimizing vessel downtime. Beyond transactional support, the team builds trusted customer relationships by proactively coordinating service activities, resolving escalations, communicating inspection findings and service recommendations, and providing critical insights that support customer retention, business growth, and the continued protection of lives ough exceptional service, operational coordination, and technical knowledge, Customer Service serves as a key contributor to Survitec's mission of helping customers stay compliant, operationally ready, and trusted to protect lives.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

Key Responsibilities:

• Quote and Order Processing:
  Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.
• Coordination with Supply Chain:
  Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
• Advanced Product and Service Information:
  Respond to complex customer inquiries providing advanced product and service information.
• Customer Relationship Development:
  Proactively engaging with customers to foster new connections and deepen existing relationships.
• Issue Resolution:
  Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
• CRM Management:
  Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.
• Sales Support:
  Provide sales information, including price lists and promotional details, track promotions and limited stock availability,…