Customer Support Specialist
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-27
Listing for:
Veo Technologies APS
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
- There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team
- At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer
- We help them with any issues they have and proactively engage them to do the best possible recordings
- Be a part of our morning or afternoon shift
- Respond to customer requests in a clear and comprehensive manner as a front line supporter. We operate via emails, phone and chat
- Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
- Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
- Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo
- Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
- What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams:
Customer Support & Retention, and 2 locations:
Copenhagen and Miami - You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives
- A great workplace with cool international colleagues and a flat organization where everyone will be heard
- Autonomy and freedom to find the approaches and best solutions for problems
- Meaningful work that makes a real difference in the world of sports
- Recognition for innovation and excellence
- Social gatherings:
We go sailing, climbing, and dining together as often as we can - Flexibility and versatility in day-to-day work, there are no boring days at Veo!
- Possibility to work in a cool international environment
- Familiarity with customer service tools is an advantage
- Interest in sports is a plus
- Solution-oriented mindset and a structured approach to work
- You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change
- Excellent written communication skills
- Interest in Soccer
- Experience in customer-facing roles
- Passionate about helping people and making them succeed
- Experience with tech support and/or product support
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