Customer Service Representative — Miami, FL; In-Person

• $20–21/hour base pay - Full-time, stable position
• Monthly performance bonus
• Top performers can realistically earn approximately $50,000–$55,000+ annually
• Employer-paid medical insurance
• Employer-paid dental and vision insurance
• Employer-paid life insurance
• Paid time off
• Paid company holidays
• Access to additional voluntary benefits through Tri Net

You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed.

• Respond fast
• Filter the noise
• Route correctly
• Protect opportunities from getting missed

• Inbound calls
• Web leads
• Inbound chats
• Abandoned carts

• Low-value interruptions

This is a fast-paced, repetitive, structured, performance-measured operational role.

• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Filter non-sales calls and unsupported-product inquiries away from sales reps
• Handle inbound chats and customer inquiries
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in Hub Spot
• Keep the inbound queue moving throughout the day

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

• Experience with Hub Spot or another CRM
• Background in sales support, lead routing, or customer-facing operations

Performance bonuses are based on response speed, missed lead prevention, protecting rep selling time, correct call filtering, follow-up completion, and operational consistency.

Employees track performance through response-time dashboards, missed-lead reports, Hub Spot activity logs, and manager feedback.

Monthly Bonus

• Strong Performance: $500
• Very Strong Performance: $750
• Elite Performance: $1,000+

Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving.