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Executive Concierge
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-10-05
Listing for:
Crew Life at Sea Ltd.
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep -
Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep
Job Description & How to Apply Below
- Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs
- Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests
- Build and maintain relationships with clients to ensure their satisfaction and loyalty
- Collaborate with various departments on board to ensure seamless execution of client requests
- Handle and resolve any client concerns or issues in a timely and professional manner
- Maintain accurate records of all client interactions and requests
- Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations
- Assist with special events and functions for VIP clients on board
- Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up
- Continuously seek opportunities to enhance the client experience and provide feedback to improve our services
- Minimum of 2 years of experience in a luxury hospitality or concierge role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work well under pressure and manage multiple tasks simultaneously
- Detail-oriented with a focus on providing exceptional customer service
- Knowledge of luxury travel and destinations preferred
- Fluent in English, additional languages a plus
- Willingness to work flexible hours, including evenings and weekends
- Must be able to pass a background check and obtain necessary travel documents
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