Regional Incident Management Consultant - at State of Florida Miami, FL

REGIONAL INCIDENT MANAGEMENT CONSULTANT

Location: Miami, FL

Requisition No: 857425

Agency: Agency for Persons with Disabilities

Position Number:

Pay Plan: Career Service

Salary Range: $40,320.81 - $45,553.04 Annually

Posting Closing Date: 09/05/2025

This professional position serves as the regional incident management consultant. The incumbent independently performs multiple functions related to incident management, ensuring CMS compliance with provider reporting of critical and reportable incidents within required time frames, follow‑up on Data Analysis team needs, documenting trends, and ensuring incident reports are obtained for emergency room visits. The role also includes presenting data and information at quarterly provider regional meetings.

• Ensure incident reports from providers are correctly classified and complete before entering the Agency’s Incident Management System (IMS).
• Follow up with providers to collect missing information; ensure follow‑up reports are submitted within the required five‑day timeframe and are entered into IMS, closing incidents.
• Analyze monthly DCF Intake data, verify critical incidents, ensure wellness visits, review closed allegations for trends, enter progress notes into IMS, and submit intakes for closure.
• Conduct follow‑up activities for providers and clients identified by the Data Analysis Team, assess health and safety needs, determine technical assistance or remediation, and record activities in SharePoint.
• Review ER visit reports, work with non‑compliant providers to provide timely incident reports, and ensure remediation activities.
• Collaborate with the regional trainer to develop training curricula focusing on incident reduction and best practices; present training at quarterly regional meetings.
• Attend meetings, conference calls, training, workshops, and special projects, ensuring timely completion and compliance with deadlines.

• High School Diploma or equivalent.
• Experience with public speaking.
• Proficient use of Microsoft applications (Excel, Word, PowerPoint, SharePoint).
• Two years of professional experience working with people with disabilities or in the health and human services field.

• Work independently and in high‑pressure situations.
• Probe and obtain critical client facts.
• Plan, organize, and coordinate work assignments.
• Communicate effectively orally and in writing.
• Describe facts and events accurately.
• Establish and maintain effective working relationships.
• Interact effectively with the public, consumer families, and advocates.
• Maintain clear and concise records and reports.
• Locate, read, and understand Agency policy, operating procedures, rules, and train others.
• Proficient with Microsoft Office applications for daily responsibilities.

• Annual and sick leave.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage (health, life, dental, vision, supplemental).
• Retirement plan options with employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Paid maternity and parental leave.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority or People First Service Center  in advance.

All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Eligible veterans receive preference for Career Service vacancies. Veterans claiming preference must attach supporting documentation, including DD Form 214. Documentation is due by the close of the vacancy announcement.