Manager - Latam

Nord Anglia Education is the world’s leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education.

Although each Nord Anglia Education is unique in character and tailored to meet the needs of their specific location, all our over 14.000 employees around the world engaged in the common vision and mission.

· Our vision to shape a generation of creative and resilient global citizens that will change our world for the better.

· Our mission is to be the most forward-thinking, technology-enabled educators in the world, using our global reach and world-class teachers to create a learning experience like no other.

Most of the Nord Anglia schools benefit from our performing arts collaboration with The Juilliard School as well as our Global Campus, which offers unique global experiences for students at every age. Many of our schools will also benefit from our new approach to teaching STEAM subjects (science, technology, engineering, arts and math) through our collaboration with the Massachusetts Institute of Technology (MIT).

Our goal as the leading international schools organization is to provide an education so that students can succeed academically, socially and personally.

Our schools educate students from preschool to the end of secondary education. Curricula taught in our schools include the English National Curriculum, International Baccalaureate, American Curriculum, Swiss Curriculum, French Curriculum and Shanghai National Curriculum.

As Regional Performance Manager LATAM, you’ll support the Regional Director of Admissions & Marketing (RDAM) and work collaboratively with the Regional Performance Manager USA, driving strategic and operational capability within our schools in the region helping to deliver against growth objectives. You’ll provide leadership, coaching, and mentoring to our school Admissions & Marketing team members, driving day-to-day performance and owning key KPIs for our LATAM schools.

• Reporting to:
  Regional Director of Admissions & Marketing (RDAM). Dotted Line to Head of LATAM.
• Direct Reports:
  Dotted line to School Directors of Admissions & Marketing (DAMs).

• Run weekly 1:1 meetings with each of our LATAM schools to build relationships, support capability building, & drive accountability.
• Run formal training programs in partnership with the Regional and Central teams to support upskilling.
• Facilitate best practice webinars & community building across TA region, collaborating with Performance Manager, USA.
• Reinforce best practices around CRM data governance and use of dashboards to derive insight & act appropriately.
• Participate in the codification of best practice SOPs for NAE, including school nuances to refine.
• Provide feedback to Regional and Central teams on progress / experience at a school level, creating an iterative feedback loop.
• Proactively identify & escape schools where there are critical emerging / existing capability gaps.
• Lead bi-monthly touchpoints with the school Principals to ensure appropriate governance.
• Continue to proactively identify opportunities to drive continuous MAC improvement.
• Input into the performance appraisal for the DAM, as well as the hiring process (when required).

• Use data and insights to ensure that MAC teams drive enrollment performance across their schools.
• Ownership of accurate KPI tracking and forecasting across LATAM schools, using all the data available, providing guidance to DAMs on how to close gaps.
• Embed and reinforce more data driven, family centric & commercially orientated processes.
• Ensure issues & risks within the school are quickly escalated up (e.g., lead shortages, lead quality).
• Maintain up-to-date knowledge of LATAM school markets, key competitors, and audiences, to ensure personalized support for each…