Learning and Development Manager, Global ; Cozumel, Mexico

Position: Learning and Development Manager, Global Destinations (Cozumel, Mexico)
The Manager, Learning & Development role is functionally responsible to the L&D COE and oversees all training (inclusive of technical, on-boarding, compliance, safety, security, soft skills, and leadership development) for on-site staff using designated training curriculum, collaborating across teams and delivery and assessment of training. He/She manage learning initiatives on-site, evaluate training program effectiveness, and integrate learning and development into employee development plans;
This includes facilitating training programs, administering e-learning environments, and supporting leadership development. He/She also manage the Onboarding Program for new hires, optimize learning resources, and effectively manage change. Additionally, He/She support academic development and community training related efforts as directed. The Destination L&D role ensures compliance with quality standards and regulatory requirements, maintaining thorough training records and reporting. He/She upholds health and safety standards, and lead training audits, reporting, and promptly addressing any issues.

Additionally, He/She oversee cost efficiency in L&D operations. This position will have responsibility at Puerta Maya, Mahogany Bay, and Amber Cove, but will be part of the broader Carnival Corporation Global Ports and Destinations Development (GPDD). GPDD is responsible for the development and operations of seven Carnival‑owned destinations in the Caribbean:
Grand Turk (Turks and Caicos), Mahogany Bay (Roatán, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), Celebration Key (Freeport, Bahamas) and Princess Cays (Eleuthera, The Bahamas). These destinations welcome more than 6 million visitors annually, with that number expected to grow, and they feature world‑class amenities such as pristine beaches, pools, swim‑up bars, water activities, food and beverage, retail, and cultural exhibits.

While this role supports three of our global destinations:
Puerta Maya (Cozumel), Mahogany Bay (Roatan) and Amber Cove (Dominican Republic), the position sits onsite in Cozumel. Travel to all 3 destinations is required. The ability to travel to these destinations as well as Miami, Carnival headquarters is required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Effectively facilitate prescribed learning programs, including planning, coordinating, administering, and evaluating. Coordinate, liaise and support all approved training requests from other departments and/or visiting trainers. Administer and maintain the e-learning environment. Support and facilitate supervisory, career and leadership development programs. Develop relevant and engaging training content as required. Assesses the effectiveness of training programs using prescribed metrics and feedback mechanisms;
Identify areas for improvement. Liaise with and supervise both internal and external vendors and sessions to delivery training where applicable.

* Manage the Onboarding Program for new hires, per the prescribed curriculum, and as directed by the COE. This includes facilitating modules, liaising and coordination with HR and department heads, communication, monitoring and diligent program administration. They will monitor and enable a high level of engagement and participation throughout the program.

* Create effective development plans in partnership with the HR Manager and department heads;
Support and track development plans for high potential team members as directed. Optimize the use of available learning resources for employee development. Manage change effectively for all learning programs and initiatives. Support campus fairs, internship programs or academic development efforts as directed by COE.

* Management of site compliance and safety training based on designated curricula. Observe and ensure compliance with company quality standards for programs, training facilities and administration. Diligently monitor and maintain compliance of all regulatory, corporate, and other required programs;
This includes but is not limited to running reports, communicating, and…