Trainer II

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Supports the goals and objectives of Office of Controller by ensuring that customer service training and delivery is consistent with established business processes. Assists with analyzing training needs and develops new training programs, or modifies existing programs as required.

• Assists the department in keeping customer service delivery consistent with the goals and objectives of the University, Division of Finance and Office of the Controller.
• Serves as the Trainer for the People Soft Financials Modules. Assists with the development and organization of training manuals, multimedia visual aids, and other educational materials.
• Evaluates the effectiveness of training programs, providing recommendations for improvement. Analyzes training needs to develop new training programs or modify and improve existing programs.
• Assists with training new call center staff as needed.
• Serves as a Customer Service Representative in the Financial Systems and Support Services (FSSS) Call Center. Answers calls directed to the FSSS Call Center from the University community and assists users in resolving data entry issues and answers functional questions.
• Assists in the production support of financial systems modules for subject matter experts, back-office personnel and University-wide users. Recommends changes to enhance financial systems. Assists with the documentation of business processes as assigned.
• Confers with management and conducts surveys to identify training needs based on projected production processes, changes, and other factors.
• Assists with special projects as needed.

Bachelor's degree in an appropriate area of specialization and two (2) years of experience in related field; or a Master's degree in an appropriate area of specialization and one (1) year of experience in related field.

Positions under National Forensic Science Technology Center will require Bachelor's degree in an appropriate area of specialization and two (2) years of experience in related field; OR six (6) years of relevant training and/or military experience; OR an equivalent combination of relevant education, training, and/or military experience.

• Experience in conducting live technical trainings to user audiences.
• Experience with Canvas or similar Learning Management Systems (LMS) preferred.

Administrative

$50,000 - $55,000

Begin time: 8:30 AM
End time: 5:00 PM

• Operating University Vehicles (all types)
• Required to spend 50% or more of time operating a computer

• Driver's License Check
• Expanded Background Check

May be required to travel to FIU Campuses.

Prospective Employee:
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in My Applications
. To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.

Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. This posting will close at 12:00 am of the close date.

Current Employee:
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in My Applications
. To be considered eligible for…