Student Success Coach

Our client is seeking a compassionate and student-centered professional to join their team as a Student Support Officer. This individual will play a key role in supporting scholarship recipients through proactive outreach, emergency aid coordination, and wrap-around student support services. The ideal candidate is empathetic, highly organized, and passionate about helping students navigate challenges while remaining on track toward academic success.

This position offers the opportunity to make a meaningful impact within a collaborative, mission-driven environment focused on student persistence and long-term success.

Student Support Officer Job Qualities

• Passion for supporting students through academic and personal challenges
• Empathetic, compassionate, and relationship-driven communication style
• Strong coaching and student support mindset
• Ability to build trust quickly and maintain supportive student relationships
• Comfortable conducting ongoing follow-up with students regarding enrollment, academic progress, deadlines, and emergency aid needs
• Ability to balance broad student communication with individualized 1:1 support
• Strong organizational and follow-through skills
• Ability to manage sensitive conversations and personal situations professionally
• Proactive approach with willingness to go the extra mile for students
• Comfortable working collaboratively across departments and teams

Student Support Officer Requirements

• Bachelor’s degree in Education, Social Work, Counseling, or a related field preferred
• Minimum of 2 years of experience working directly with college students, student support services, scholarship programs, or education-focused nonprofit organizations
• Experience supporting underserved or diverse student populations preferred
• Strong communication skills, including phone, email, and virtual meeting communication
• Experience tracking student progress, follow-ups, outcomes, or program-related data
• Ability to manage multiple priorities and student touchpoints simultaneously
• Familiarity with community resources and wrap-around support services preferred
• Bilingual candidates are encouraged to apply

Student Support Benefits

• Competitive salary
• Mission-driven and collaborative work environment
• Opportunity to make a direct impact on student success and persistence
• Professional growth and development opportunities
• Grant-funded stability through December 2028
• Meaningful work supporting students and the community

Ebony Jean-Louis