Impact Manager

Position Overview

Impact Manager (IM) leads and develops a team of Ameri Corps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school‑based Whole School Whole Child (WSWC) service model, mission, and practices.

The Impact Manager is also an effective talent developer who will support Ameri Corps members through a challenging and rewarding year of service.

• Ameni Corps Member
  
  Experience:
  
  Manage, coach, and develop up to 20 Ameri Corps members through a personally rewarding year of service in the Miami School District where they achieve service performance and standards requirements while reaching their leadership development potential.
• Build Conditions for Success: Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of the partnership agreement between the school and City Year. Ensure the necessary conditions and resources are in place for their team of Ameri Corps members to deliver attendance, behavior, and course performance interventions for students.
• Service Delivery & Impact: Implement City Year’s WSWC model with a high degree of quality to a targeted group of students at the right time, at assigned schoolhouse(s). Make data‑informed decisions to ensure tutoring, classroom support, after school programs, and school‑wide initiatives align with the shared goals of the school/City Year partnership.
• Typical day: Start of day centering meeting with team; observe and share feedback with Ameri Corps members providing interventions for students; review student achievement data; review Ameri Corps Member event plans, student engagement data and offer feedback; individual meetings with Ameri Corps Members; coach Ameri Corps Members through communication challenges and conflict resolution; connect with school administration to review upcoming initiatives and mutual expectations;
  
  meet with Impact Director for your own support; host City Year’s potential and current funding partners on a school tour and roundtable; attend and support After School Programs; end of day centering meeting with team.

• Experience building and growing complex professional relationships with a diverse group of internal and external stakeholders.
• Experience holding people accountable to performance goals and navigating difficult conversations.
• Experience managing diverse teams, particularly managing teams of early‑workforce members.
• Ability to apply creative problem solving when faced with perceived barriers.
• Ability to translate mission and vision from organization level to individual level and draw connections between mission and daily work.
• Ability to navigate complex topics and parse them for specific audiences.

• 2‑3 years of relevant experience, work in the education sector preferred.
• National service experience is a plus.
• Familiarity with City Year Miami school system a plus.

Full‑time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

Employment at City Year is at‑will. City Year does not sponsor work authorization visas.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.