Family Engagement Coordinator, Alpha

• On-site Miami
• W2
• $100K/yr

You are the individual families recall when choosing where to send their child. From initial inquiry through enrollment decision, you define how Alpha looks, communicates, and fulfills its commitments. This position is designed for someone who understands that responsiveness, precision, and empathy are not competing priorities—they form the baseline.

Alpha is transforming the concept of school. Our campuses integrate academic excellence, technology-driven instruction, and a transparent philosophy that honors both learners and their families. Admissions is where that philosophy becomes tangible. Families approach us with curiosity, doubt, and optimism. Your responsibility is to turn hesitation into trust.

In this position, you oversee the admissions journey once a family expresses interest. You will answer inquiries rapidly and with professionalism, arrange campus tours and shadow experiences, keep applicant data current and accurate, and facilitate meaningful discussions that clarify Alpha's approach and help parents determine fit for their student. This is not a support role. You are visible, process-oriented, and responsible for every touchpoint families encounter.

This is a dynamic, campus-based position suited to someone who thrives managing competing demands while maintaining both accuracy and warmth. If you value strong execution, clear communication, and building experiences that feel effortless to those you serve, this role provides substantial autonomy and influence.

We seek someone who blends empathy with rigor, speed with discernment, and professionalism with authentic engagement. If that expectation aligns with your approach, submit your application today.

• Replying to inquiries from prospective families within 24 hours with clear, inviting, and brand-consistent messaging
• Organizing and delivering admissions programming including campus tours, open houses, and shadow day experiences
• Ensuring applicant data remains complete, current, and error-free across CRM platforms and admissions databases
• Conducting family meetings to outline Alpha's educational model, respond to concerns, and capture qualitative insights
• Collaborating with campus leadership and admissions staff to maintain momentum for each prospective family

• Rendering final decisions on admissions or student enrollment
• Delivering classroom instruction or contributing to academic operations
• Relying on aggressive sales methods or prescriptive outreach templates
• Operating manual, paper-dependent admissions processes or tracking down hard-copy files

Create a transparent, effective admissions journey that moves families from initial curiosity to informed commitment.

• 2+ years of customer-facing experience
• At least 1 year of professional written communication experience with families or customers
• At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated data accuracy
• Fluent in both English and Spanish (verbal and written)
• Strong organizational skills and consistent attention to detail
• Availability to work on-campus in Miami, FL, or willingness to relocate
• Authorized to work in the United States

• Prior experience in school admissions, enrollment operations, or independent school settings
• Demonstrated success coordinating family-facing events (information sessions, tours, shadow visits) with documented attendance results
• Ease working within dynamic, technology-first organizational cultures