Summer Camp Client Relations Specialist

Miami, United States | Posted on 04/22/2026

Location:

Miami, Florida

Program Dates:
June 26 – August 3, 2026

Reports To:

Center Director

The Client Relations Specialist, or Chaperone Coordinator, is a critical leadership support role responsible for managing all aspects of the chaperone experience within the YES USA program. This position serves as the primary liaison between chaperones and program leadership, ensuring that chaperones are informed, supported, aligned with program expectations, and satisfied throughout their stay.

Working closely with the Center Director and Activity Team, the Chaperone Coordinator ensures seamless communication, proactive problem‑solving, and a high level of customer service while also supporting broader operational and residential responsibilities across the program.

To ensure that all chaperones are organized, informed, supported, and confident, enabling them to effectively supervise their students while contributing to a smooth, high‑quality program experience.

• Serve as the primary point of contact for all chaperones throughout the program.
• Build strong, professional relationships that foster trust, cooperation, and alignment.
• Ensure chaperones understand program structure, expectations, policies, and daily operations.
• Act as a bridge between chaperones and staff, ensuring clear and consistent communication.
• Proactively identify and address concerns before they escalated.

• Assist in preparing welcome materials and onboarding information for chaperones.
• Support arrival logistics, including check‑in, housing assignments, and orientation schedules.
• Assist the Center Director with conducting chaperone orientations.
• Ensure all chaperones are properly briefed on:
  • Emergency procedures
  • Communication protocols

• Conduct daily check‑ins or meetings with chaperones to:
  • Review schedules and updates
  • Communicate changes to excursions or activities
  • Ensure chaperones are informed of meeting points, timing, and program adjustments.
• Coordinate with the Activity Manager and Assistant Activity Manager to relay updates.

• Act as a support presence during excursions and on‑campus activities.
• Ensure chaperones understand their roles during outings and student supervision expectations.
• Assist in resolving issues involving chaperones, students, or staff in real time.
• Support communication between chaperones and Activity Leaders when needed.

• Reinforce expectations for chaperones regarding student safety, discipline, and accountability.
• Support consistent supervision standards across all groups.
• Step in when additional supervision support is needed.

• Serve as the first responder for chaperone concerns, complaints, or special requests.
• Address issues related to:
  • Housing
  • Schedules
  • Student concerns
  • Program logistics
• Escalate critical issues to the Center Director when necessary.
• Maintain a calm, solution‑oriented approach at all times.

• Collect ongoing feedback from chaperones (formal and informal).
• Identify trends, gaps, and opportunities for improvement.
• Provide daily updates to the Center Director on chaperone sentiment and concerns.
• Assist in implementing adjustments to improve satisfaction and program flow.

• Assist with residential operations, including:
  • Room check‑ins and inspections
  • Student and chaperone housing concerns
  • Evening supervision support
• Help maintain a safe, clean, and organized residential environment.
• Support chaperones with questions, room access issues, and general needs.

• Assist the Center Director with daily operational tasks as needed.
• Help maintain records related to chaperone communication and concerns.
• Assist with documentation, reporting, and program logistics.

• Act as an extension of the Center Director in daily operations.
• Step into other roles when needed…