Manager, Learning & Development

• Responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel.
• Leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences.
• Serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
• Oversees key training programs and educational events, including Seminars at Sea, webinars, virtual learning experiences, and onboarding programs for internal and external audiences.
• Manages learning content development, training technologies, vendor relationships, budgets, performance analytics, and continuous improvement efforts.
• Develops and executes sales training strategies aligned with organizational priorities and commercial objectives.
• Partners with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
• Leads the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
• Establishes learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.

• Bachelor's degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field required.
• 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement.
• Proven experience leading a team, project leadership a must.
• Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels.
• Demonstrated experience developing and implementing large-scale learning initiatives.
• Strong facilitation and executive presentation skills.
• Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes.
• Strong expertise in instructional design, curriculum development, and learner engagement.
• Exceptional presentation and facilitation skills with the ability to engage audiences at all levels.
• Strong leadership and influencing skills with the ability to build relationships across functions.
• Proven mentoring and coaching skills also desired.
• Excellent project management and organization skills.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
• Previous experience evaluating learning effectiveness and measuring ROI.
• Advanced Microsoft Office skills, particularly PowerPoint and Excel.
• Experience with Power BI or similar reporting and visualization tools.
• Experience with LMS platforms and digital learning technologies.
• Familiarity with AI tools such as Microsoft Copilot and their application within learning and development.
• Experience with Canva or similar content design platforms.
• Excellent written and verbal communication skills.
• High attention to detail with strong accountability and execution capabilities.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Experience managing budgets, vendors, purchase orders, and invoice processing.

Demonstrates expertise in developing and implementing large-scale training programs and sales enablement initiatives that drive measurable business outcomes. Proficient in instructional design, curriculum development, and leveraging digital learning technologies to enhance learner engagement and effectiveness.

• Sales Training Strategy Development
• Instructional Design Expertise
• Project Leadership
• Performance Analytics
• Cruise Industry Experience

• Curriculum Development
• Learning Content Development
• Sales Enablement
• Data Interpretation
• Budget Management

• Leadership Skills
• Facilitation Skills
• Communication Skills
• Mentoring Skills
• Organizational Skills

• Sales Effectiveness
• Travel Advisor Channel
• Learning Initiatives
• Onboarding Programs
• Educational Events

• Microsoft Office
• Power BI
• LMS Platforms
• Digital Learning Technologies
• Canva