Technology Specialist

Schedule:

Hybrid - ideally 5 days onsite initially, with flexibility to move to a minimum of 3 days onsite once established.

Our client is a well-established, fast-paced professional organization seeking a Technology & AI Training Specialist to join its Learning & Development team. This is a highly visible role for someone who enjoys working with people, leading training, and helping employees become more confident with technology.

The ideal candidate is a polished, high-energy trainer/facilitator who understands adult learning, is comfortable presenting to groups, has solid technology experience, and has a genuine interest in AI.

The Technology & AI Training Specialist will deliver technology and AI training through in-person classroom sessions, virtual training, one-on-one instruction, and new-hire onboarding. This person will partner with learning professionals, subject matter experts, and internal stakeholders to develop and deliver effective training and supporting materials.

This is primarily a training and facilitation role, not an IT Support or purely Instructional Design position.

• Deliver in-person and virtual technology and AI training to employees at various levels
• Facilitate new-hire onboarding and other recurring learning programs
• Serve as a visible and approachable technology resource within the organization
• Build relationships with internal stakeholders to understand training needs and business objectives
• Partner with instructional designers and subject matter experts to develop and improve training content
• Develop job aids, quick-reference guides and other learning resources
• Assist with technology/software rollouts, pilot training, testing and user feedback
• Support training projects and coordinate with various internal teams
• Track attendance, maintain learning records and provide training metrics
• Stay current with AI, technology and learning trends and identify opportunities to incorporate new tools into training
• Provide one-on-one coaching and support as needed

• 5+ years of experience in training, learning & development, technology training or a related field
• Proven experience facilitating live classroom training and presenting to groups
• Strong understanding of adult learning principles and the ability to explain technology clearly to different audiences
• Strong technical aptitude with excellent verbal, written and interpersonal communication skills
• Professional, polished and engaging presentation style with the ability to build strong relationships with employees and internal stakeholders

• Working knowledge of instructional design principles
• Experience with AI tools or AI-integrated applications is a plus, but AI expertise is not required
• Professional services experience is preferred — law, accounting, tax, finance or similar environments
• Bachelor's degree in Education, Technology, Learning & Development or a related field preferred; equivalent experience considered

Bachelor's degree in Education, Technology, Learning & Development, or a related field preferred; equivalent experience considered.