Manager Instructional Designer

Manager, Instructional Design

Required

Skills & Experience:

3-5+ years of instructional design experience, preferably supporting restaurant, retail, hospitality, or franchise operations. Experience designing enterprise learning programs across multiple delivery formats. Experience managing external learning vendors and cross-functional stakeholders. Experience supporting large-scale operational initiatives and learning implementations. 3+ years of experience in the QSR, restaurant or food service industry setting. Strong knowledge of instructional design models, adult learning principles, and competency-based training.

Job Description:

The Manager, Instructional Design leads the strategy, design, development, and continuous improvement of enterprise learning solutions that support operational excellence. This role is responsible for creating innovative learning experiences that improve restaurant performance, accelerate operational readiness, and support leadership development.

Working closely with Operations, Marketing, R&D, Technology, and external learning partners, this position transforms complex operational initiatives into engaging, performance-based learning solutions delivered through multiple modalities including instructor-led training, eLearning, video, simulations, performance support tools, and digital learning experiences.

The Manager serves as the instructional design subject matter expert while partnering with the Platform Manager to ensure successful implementation, launch, and ongoing governance of learning solutions.