Director of Engineering

Director of Engineering at Highgate

Highgate Hotels is a leading real estate investment and hospitality management company with over  15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Location:

Miami, FL

Overview

The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.

Responsibilities

• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.

• Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.

• Create and adhere to the annual budget for the department.

• Develop financial forecasts and actively participate in monthly profit/loss review meetings.

• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.

• Ensure the hotel is in compliance with all local, state and federal laws.

• Create and implement a preventative maintenance program for all hotel equipment.

• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.

• Ensure that room maintenance requests are handled in a prompt and courteous manner.

• Follow up on all alarms immediately to determine the exact location and cause, determine emergency status and report findings to Front Desk, taking immediate action as necessary.

• Assist as necessary with special projects and renovations.

• Actively participate in energy conservation programs.

• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.

• Ensure compliance with the Americans Disabilities Act (ADA).

• Administer all vendor contracts controlled by the engineering department.

• Support and participate in all Highgate Hotel programs.

• Lead and participate in Highgate Hotel Safety Committee.

Qualifications

• At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.

• High school diploma or equivalent required.

• Stationary Engineer’s license if required by local code.

• HVAC, electrical, plumbing, boiler operations and general maintenance skills required.

• Long hours sometimes required.

• Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Travel related to company business sometimes required.

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Maintain confidentiality of information.

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Engineering and Information Technology

Industries

• Hospitality

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