Warranty Specialist

Administer Repair/Exchange Orders, Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers.

• Handle, log and follow up on customers’ Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
• Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
• Issue Repair/Exchange Orders to approved suppliers
• Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:
• Manage Customer Battery repair order and invoicing
• Initiate and follow up on actions ensuring improvement plans are met
• Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
• Working closely with vendor/OEM to manage customer return and Warranty claims
• Initiate and follow up on action tracker to ensure improvement plans are met
• Ensure changes in supplier performance are communicated to all stakeholders
• Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities

5%

• Perform other duties as assigned to support the overall objectives of the repair operations.

Required

• Associate Degree in Supply Chain, Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.

Required

• Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.
• Professional and practical insight and experience with purchasing and logistics.
• Working knowledge of SAP.

Preferred

• Technical Proficiency:
  Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP).