Field Service Technician - Laboratory Products

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Join to apply for the Field Service Technician - Laboratory Products role at Mettler-Toledo International, Inc

This range is provided by Mettler-Toledo International, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

Annual Bonus

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

For more information, please visit

Our Opening and Your Responsibilities
The individual is responsible for performing, installations, calibration and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

* Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.

* Maintain an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork etc.

* Escalate technical or customer issues and concerns when appropriate in timely fashion

* Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.

* Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.

* Resolves first-line customer concerns and helps resolve invoicing issues when applicable.

* Ensures compliance with all company and customer safety and quality policies and procedures.

* Works to ensure customer uptime requirements are met and that all work assignments are completed on time.

* Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner

* Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.

* Act as a Trusted Advisor to customers by establishing both a trust-based relationship with customers and by ensuring you are viewed as a source of valuable advice.

* Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.

* Must comply with the Company Fleet policy.

* All other duties as assigned.

What You Need to Succeed

* A valid driver's license.

* Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.

* Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.

* Customer facing or field service experience preferred. Commercial experience desired.

* Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration

* 1 - 3 years electro /mechanical repair or weighing industry experience.

* The ability to obtain and maintain a valid Weights & Measure license for assigned service area.
* Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.

* The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.

*…