Director, Hotel Technical Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Global Marine Operations (GMO) Team has an exciting career opportunity for a full-time Director, Hotel Technical Operations reporting to the AVP, Refurbishment and Hotel Maintenance.

This position will work onsite in Miami, Florida.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary:

The Director, Hotel Technical Operations leads the fleetwide technical oversight of hotel systems and equipment, ensuring safe, reliable, and cost-effective operation across all vessels. This role is responsible for setting technical standards, strengthening maintenance strategies, supporting shipboard teams, and driving continuous improvement in hotel system performance, lifecycle management, compliance, and operational readiness. The position also serves as a key liaison across brand, newbuild, supply chain, and operational stakeholders and acts as deputy for the AVP, Hotel Maintenance.

Essential Duties and Responsibilities:

Strategic & Technical Leadership

• Establish fleetwide hotel technical standards, maintenance strategies, and governance processes to improve system reliability and consistency.
• Provide technical direction for hotel systems including HVAC support equipment, galley and laundry equipment, refrigeration, accommodation systems, interior outfitting interfaces, and other hotel-related assets.
• Define and monitor key performance indicators for hotel technical operations, including reliability, downtime, maintenance effectiveness, cost performance, and readiness.
• Drive standardization of work processes, technical specifications, and maintenance approaches across brands and vessel classes where appropriate.
• Develop lifecycle strategies and replacement plans for critical hotel equipment and systems.
• Partner with Supply Chain and Logistics to improve material availability, spare parts planning, obsolescence management, and cost control.
• Serve as the senior subject-matter expert for hotel technical operations and provide strategic support to shipboard and shoreside leadership.

Fleet Operations & Reliability

• Oversee the performance, reliability, and maintenance of all hotel technical systems across the fleet.
• Provide expert technical guidance to shipboard teams and shoreside leadership.
• Lead root-cause analyses and ensure effective corrective and preventive actions.
• Ensure hotel technical systems consistently meet public health and regulatory requirements.

Newbuilds, Dry Docks & Modernizations

• Provide hotel technical operational input to newbuild, dry dock, and modernization projects to ensure maintainability, standardization, and long-term lifecycle performance.
• Support commissioning, turnover, defect resolution, and post-delivery stabilization of hotel systems in partnership with newbuild and project teams.
• Ensure lessons learned from fleet operations are incorporated into design standards, specifications, and project execution plans.

Compliance & Safety

• Ensure adherence to maritime regulations (USPH, SOLAS, Class, Flag, IMO, CDC/VSP).
• Maintain full alignment with the company's Safety Management System (QMS).
• Support internal and external inspections, audits, and regulatory reviews.

Project & Vendor Management

• Lead technical relationships with OEMs, service providers, and shipyards supporting hotel systems and equipment.
• Oversee technical…