Regional Team - Technical Services

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Full Time Technical Miami, FL, US

7 days ago Requisition

Salary Range: $26.50 To $27.50 Hourly

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts and oversee roasting, packaging and fulfillment of some of the best coffees in the world.

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

Our Purpose is:

• Quality Coffee
  | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education
  | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability
  | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency
  | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Regional Team – Technical Services

Location: Regional

Reports To: Regional Manager

FLSA Status: NON-EXEMPT, 5192

Job Overview: As a member of the Customer Support department, the key function of this role is to act as a Counter Culture regional support representative, providing technical services, customer support, and occasional support for training center programming. Coffee Technicians are primarily responsible for installation and upkeep of customers’ coffee equipment. Although a familiarity or comfort with tools and equipment is a required skill set, advanced coffee skills and industry knowledge are also key in this role.

A Counter Culture Coffee Technician is a resourceful, pragmatic, and thorough service person, as well as a knowledgeable and crafted barista.

• Manage maintenance of all customer and company equipment
• Perform on-site equipment troubleshooting and repairs along with some remote technical assistance via phone, email, and video calls
• Work with regional team to develop regional agenda with a focus on technical support strategy
• Contribute to regional success by understanding and influencing leading indicators and metrics
• Contribute to regional growth by scaling support with our growth
• Manage regional parts inventory
• Lead occasional Training Center events like labs, classes, tastings, workshops, and socials

• Proficiency with tools, machinery, electricity, and plumbing
• Strong barista skill set (2+ years preferred)
• Efficient time management, flexible schedule, off-hours availability
• Regular out-of-town travel throughout the year
• Reliable, accountable, and professional demeanor
• Strong desire to share knowledge and ability to teach others
• Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle

• Reaching: extending hand(s) and arm(s) in any direction.
• Standing: particularly for sustained periods of time.
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: applying pressure to an object with the fingers and palm.
• Feeling: perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: expressing or exchanging ideas by means of the spoken word, those activities in which they must convey detailed or important spoken instructions to other workers…