Director, Entertainment

Overview

Royal Caribbean Group’s Celebrity Cruises Brand has an exciting career opportunity for a full time Director, Entertainment Experience reporting to the VP, Entertainment for Celebrity Cruises. This position will work onsite in Miami, Florida. This position is not eligible for work authorization sponsorship.

Reporting to the Vice President, Entertainment for Celebrity Cruises, the Director, Entertainment Experience leads the evolution, execution, and guardianship of the strategic vision for Activities, Youth, Music, Broadcast, and the onboard teams that support these domains, with robust fleet-wide accountability for both shoreside and shipboard operations. In close partnership with the VP, Entertainment, this leader shapes and advances entertainment experience strategies, ensuring alignment with brand positioning and guest expectations.

The Director provides strategic leadership, coaching, and development for both shoreside and vessel-based teams, driving performance excellence and delivering a consistently exceptional guest experience. Under the VP's guidance and in partnership with cross-functional teams, this role oversees the end-to-end creation, development, and deployment of new entertainment experiences and programs, and ensures the recruitment and ongoing development of the highest-caliber onboard entertainment staff to uphold a premium standard of service.

• Define and execute the strategic vision for Celebrity Cruises’ Activities, Youth, Music, and Broadcast programs and provide leadership to the teams both shipboard and shoreside that own these areas; ensure fleetwide alignment with Celebrity’s brand positioning and guest expectations.
• Attract and develop best-in-class Cruise Directors who reflect our brand values; manages scheduling and continuous professional growth.
• Set and monitor fleet Activities, Youth, Music and Broadcast standards and measure through comprehensive auditing tools to elevate guest satisfaction and performance against ratings benchmarks.
• Ensure onboard operations across Activities, Youth, Music and Broadcast comply with all established standards, policies, and regulatory requirements and provide a consistent experience across the fleet; lead audits, address deviations, implement corrective actions to safeguard program integrity and deliver an exceptional guest experience.
• Partner with VP, Entertainment to translate strategy into actionable roadmaps, budgets, resource plans and timelines for entertainment initiatives across the fleet.
• Partners with Product team on conceptualization, development and execution of innovative entertainment experiences and activities including potential partnerships that keep our brand leading the industry and driving guest satisfaction. Research and vets best-in-class partners to create elevated programming that aligns with our brand.
• Leads team that oversees fleetwide Activities and Youth program strategy, development, recruitment and management, ensuring focus on elevating activities across the fleet.
• Leads team that oversees fleetwide Music strategy, development, recruitment and management, including live bands, musicians, BGM and DJ programming.
• Leads team that oversees fleetwide entertainment Broadcast and Media strategy and programming operations including, but not limited to, channel strategy, internally produced content, partner management and repair and maintenance.
• Leads planning, production process and team calendar for departmental projects, collaborating with internal departments and external vendors.
• Forecasts and oversees management of capital and operating budgets with a focus on delivering measurable ROI; analyzes program performance, optimizes resource allocation and reports variances to leadership.
• Collaborates with Legal and Finance teams to develop most cost-effective and favorable contracts for programs, partnerships and vendors, ensuring any licensing requirements are met.
• Responsible for the safe, efficient and successful installation of new onboard entertainment experiences, leading teams during creation and installation process to ensure projects are executed in compliance with policies, safety and brand standards.
• Oversees creation and implementation of departmental policies and procedures, ensuring safety standards are met and policies are appropriately recorded.
• Develops and sustains robust talent pipeline, including succession planning and ongoing professional development for onboard entertainment staff and leadership roles.
• Creates presentations that visualize current or proposed future programming for presentation to senior leadership.
• Partners with Sales, Marketing, PR, Product Development, IT, Hotel Operations and other departments to develop and execute entertainment experiences and to support campaigns and sales initiatives across the organization.
• Works with analytics team to monitor guest feedback and customer demographics to ensure successful programming and…