Golf Ranger

Position Summary

The ranger travels around the golf course, monitoring the pace of play and helping golfers. The key to this position is being friendly and courteous when directing play. Good interpersonal skills and tact are very important when helping to speed play. The ranger also serves as a communications vehicle back to the pro shop and starter. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Monitor pace of play
• Report emergencies
• Report any irregularities on golf course (i.e., joggers, pets, non-revenue play and cart abuse)
• Check bathrooms for cleanliness
• Pick up litter on course
• Answer to customer service calls (i.e., lost clubs, cart battery issues, GPS malfunctions, beverage cart requests)
• Properly secure the course at the end of day
• Other duties as assigned

High School Diploma is required.

Experience is preferred (e.g., golf course or customer service).

• Golf course experience (preferred)
• Customer service experience (preferred)

• Speak, read, write, and understand the English language
• Compute accurate mathematical calculations
• Provide legible communication and directions
• Perform job functions with attention to detail, speed and accuracy
• Think clearly, remain calm, and resolve problems using good judgment
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with co‑workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and resort data
• Use a computer keyboard and possess basic typing skills
• Possess moderate to advanced computer skills

• Team Player
• Demonstrates cooperation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and enjoys working with people
• Guest Focused – anticipates guests’ needs and is sensitive to all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful, and genuine behavior with internal and external guests
• Delivers their best, with energy and a sense of urgency
• Resourceful, makes things happen, and looks for ways to work more efficiently
• Always looks their best and acts appropriately (approaching guests, body language, eye contact)
• Composed – able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent attendance and punctuality records
• Reliable without supervision
• High integrity, honesty, and trust
• Time management – uses time effectively, prioritizes, and completes tasks efficiently
• Listening – practices attentive and active listening, accurately restating others’ opinions even when disagreeing

• Move, lift, carry, push, pull, and place objects weighing