Racebook Ticket Writer - Part Time; Casino Miami

Racebook Ticket Writer - Part Time (Casino Miami)

Miami, FL, United States (On-site)

JOB SUMMARY

Reporting to the Sports book Manager, you will be the face of our retail operation. You will provide a high level of customer service to both regulars and “novice bettors”, ensuring everyone feels welcome at our sports book(s). You will be an expert in our menu of sports betting options, advising and answering customer questions to help them make an informed, responsible decision.

WHY JOIN US

Advancement opportunities – grow a career with us.

• Provide top tier level of customer service that encourages repeat visits.
• Adhere to all rules and regulations set by the company and the gaming control board.
• Become familiar with betting options and engage customers in conversations about them.
• Work to resolve customer disputes/complaints, escalating to supervisor when needed.
• Collaborate positively with team members and leadership.
• Ensure all required paperwork/documentation is accurately completed per company policy and gaming control board standards.
• Perform additional duties as assigned.

• Basic computer knowledge (Email, MS Excel, internet, etc.).
• Minimum 1 year of cash handling experience in a work setting.
• High school diploma, GED, or equivalent preferred.
• 21 years of age or older.
• Pass background check.
• Obtain gaming license from the Gaming Control Board and other jurisdictions if required.
• High level of customer service.
• Flexible schedule availability – nights, weekends, some holidays.
• Professional appearance.
• Strong written and verbal communication skills.
• Basic math skills.
• Compliance with all company and Gaming Control Board requirements.

• Stand for extended periods.
• Lift, pull, or push up to 25 lbs.
• Write for extended periods.
• Twist, bend, or reach without significant boundaries.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADULT DISABILITY Accommodations

Caesars Entertainment will engage in an interactive process and provide reasonable accommodations as required by law for individuals with disabilities, pregnancy, or where a conflict exists between the position and an employee’s religious beliefs.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. It will not discriminate based upon race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activities, citizenship, genetic information, protected veteran or military status, or any other protected class.