Racebook Ticket Writer - Part Time; Casino Miami

William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. If you love interacting with the public and thrive in a fast‑paced work environment, this role may be for you.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome at our sports book and that they can make informed, responsible wagering decisions.

• Full‑time employees eligible for benefits after a waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Opportunities for career advancement

• Deliver top‑tier customer service that encourages repeat patronage.
• Adhere to all company policies and gaming control board regulations, avoiding penalties.
• Become familiar with our betting options and actively engage customers in discussions.
• Resolve customer disputes or complaints and, when necessary, escalate issues to the direct supervisor.
• Collaborate positively with teammates and leadership.
• Complete required paperwork and documentation in accordance with company policy and gaming control board standards.
• Perform other duties as assigned.

• Flexible availability (including nights, weekends, and some holidays).
• Basic computer proficiency (Email, MS Excel, internet).
• Minimum of one year of cash‑handling experience in a work setting.
• High school diploma, GED, or equivalent (preferred).
• 21 years of age or older.
• Ability to pass a background check.
• Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if required.
• High level of customer service orientation.
• Professional presentation at all times.
• Strong verbal and written communication skills.
• Basic arithmetic skills.
• Commitment to comply with all company and gaming control board regulations.

• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 lbs.
• Must be able to write for extended periods and bend or reach as required.