Engagement Manager

The Engagement Manager
, reporting to the Senior Engagement Manager, supports the planning and execution of the Adrienne Arsht Center's diverse portfolio of performances, presentations, festivals, and special events. Each event is assigned an Engagement Manager who serves as the primary operational lead and Center representative, overseeing the coordination of artist and client needs from event advancement through final settlement.

The Engagement Manager works collaboratively with Programming Managers and Directors, artists, touring companies, clients, vendors, and internal departments to ensure the seamless execution of all event requirements. Responsibilities include coordinating artistic services, hospitality, transportation, accessibility accommodations, security, front of house and back of house operations, merchandise, and other event logistics necessary to deliver exceptional guest and artist experiences.

This role is responsible for developing and maintaining event documentation, communicating operational requirements across departments, proactively resolving issues, and facilitating assigned events from pre-planning through post-event reconciliation, including financial documentation, expense tracking, invoice processing, and settlement support.

The successful candidate will be a highly organized and solutions-oriented event professional with demonstrated strengths in live event operations, cross-functional collaboration, relationship management, and operational execution. The ideal candidate will have a strong commitment to the Center's mission and a passion for delivering exceptional performing arts experiences. This is a full-time, in-office position requiring flexibility to work evenings, weekends, and hours necessary to support assigned events and performances.

Candidates must reside in the South Florida area or be willing to relocate at their own expense, as relocation assistance is not available for this position.

The Engagement Manager will be responsible for the following:

• Serve as the primary operational lead and Center representative for assigned events and performances, overseeing all phases of event planning, execution, and settlement.
• Coordinate event logistics, including artist services, hospitality, transportation, accessibility accommodations, security, front-of-house and back-of-house operations, merchandise, and other support services.
• Develop and maintain event documentation, including logistics notes, production schedules, stage door lists, credentials, signage plans, and other operational materials to support successful event execution.
• Exercise sound judgment and proactive problem-solving to anticipate challenges, mitigate risks, control expenses, and ensure seamless event operations.
• Manage post-event administrative processes, including expense tracking, invoice processing, financial documentation, and settlement reconciliation.

• Collaborate with Programming, Production, Guest Services, Box Office, Security, Operations, Finance, Marketing, and other internal departments to plan and execute assigned events successfully.
• Communicate event requirements, operational updates, and potential conflicts clearly and effectively to internal departments and key stakeholders.
• Resolve operational issues in real time by collaborating with internal teams to implement effective solutions that support exceptional guest and artist experiences.

• Serve as the primary liaison to artists, clients, promoters, touring companies, vendors, and other event partners throughout the planning and execution process.
• Build and maintain strong, collaborative relationships that foster trust, responsiveness, and a high level of customer service.
• Oversee artist services and hospitality requirements to ensure expectations are met and presentations are delivered to the highest standards.
• Ensure an exceptional experience for artists, clients, and guests while representing the Center's mission, values, and standards of service.
• Coordinate and collect all financial documentation related to assigned events, including departmental expenses, invoices, and settlement paperwork.
• Track event-related expenses, manage invoice coding and payment requests, and support the Finance Department with event settlements and reconciliations.
• Monitor financial activity associated with assigned events and ensure compliance with organizational policies and approved budgets.

• Bachelor’s degree or equivalent preferred from an accredited institution of higher education in Arts Administration, Arts Management, Event Management, Hospitality Management, Theater Management, or a related field.
• Demonstrated experience coordinating complex events and productions involving multiple stakeholders, departments, and operational requirements.
• Strong administrative, organizational, financial, and problem-solving skills, with the ability to effectively…