Bingo Office Clerk

Bingo Office Clerk

Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations.

Support all areas within Bingo operations

Be knowledgeable of all bingo games, specials, and promotions

Verify winning cards, calculate prize amounts, and distribute funds to winning customers

Perform cash and credit card transactions

Provide customer service to all Bingo players

Attend required training related to gaming operations and regulatory requirements

Perform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations

Remain current on all rules and regulations to ensure compliance

All staff members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and to work collaboratively while supporting all teams they interact with to achieve the Enterprise's objectives

Perform any other duties as required, consistent with the position, department, and organization

High school diploma or equivalent

Basic mathematical skills

Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)

Cash handling and credit card transaction experience preferred

Basic knowledge of proper office procedures

Minimum of one year of customer service experience preferred

Be courteous and demonstrate genuine care for all coworkers and guests

Ability to work effectively in a team environment

Proficient in the English language

A second language is an asset

Ability to handle multiple tasks in a fast-paced, ever-changing environment

Maintain a professional appearance and demeanor at all times

Excellent guest service and communication skills

Strong interpersonal skills with an outgoing personality

Ability to remain calm in difficult situations

Willingness to work a variety of day, night, and weekend shifts

Meet or exceed customer expectations and respond to all related inquiries

Ability to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary

Most of the time is spent standing or walking; there may also be requirements to lift moderate weight (10–20 pounds)

Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperatures, inclement weather, noise, or lighting. This is a smoking environment