Player Support

Frame Shift is a Roblox game studio based in Miami. We started in 2024 with a simple goal: make games on Roblox that are actually worth playing. We're a small team — which means the people we bring in have a real say in what we build and how we build it.

First contact for players who have a problem. Bug reports, account questions, in-game issues — you'd handle the volume and escalate what needs escalating. The goal is that players feel heard and actually get a resolution.

• Respond to player tickets through our support platform
• Identify common issues and flag them to the right team
• Write canned responses and FAQ entries for repeat questions
• Keep response times within our SLA targets

• Prior customer or player support experience, ideally in a gaming context
• Hands-on experience with Zendesk or a comparable ticketing platform
• Comfortable working across Google Workspace (Docs, Sheets, Gmail) day-to-day
• Strong written communication — responses should be clear, professional, and solution-focused
• Roblox familiarity so you can understand what players are describing without needing it explained
• Organized and able to manage a live ticket queue without things falling through the cracks