M Sphere Supervisor

M Sphere Supervisor

We are looking for an experienced M Sphere Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority.

It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• English required, bilingual preferred.
• Must have 2 years of Casino/Gaming experience.
• Ability to obtain and maintain a Tribal Gaming License.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Prior customer service, computer skills, strong communication and problem-solving skills are a must.
• Ability to multi-task and make quick decisions in a stressful environment.
• High School Diploma or GED/equivalent required, College Degree preferred.
• Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities.
• Math skills and ability to understand play worth and value.

• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 50 pounds unassisted in the performance of specific tasks assigned.
• Must maintain specific vision abilities required by this job such as close, distance, color, peripheral vision, and depth perception.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.

Responsibilities

The primary responsibility of the M Sphere Supervisor is to effectively oversee the Players Club Representatives; and provide them the leadership and resources to effective complete their job responsibilities. The Supervisor will be responsible for providing leadership to the Players Club Hosts while carrying out the direction of the Players Club Manager. Duties and responsibilities may change to meet the business needs of the company.

• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Understands Player's Club policies and procedures to ensure the integrity of the Player's Club, complies with and trains staff of all company and departmental policies and internal controls. Ensures compliance with Title 31 requirements.
• Possesses and maintains knowledge of current gaming regulations, gaming promotions and raffle procedures.
• Ability to maintain Player Tracking System, issue voids, create notes and adjust accounts as required through proper procedures. Ensure that data entered is accurate and complete in system.
• Ensures that departmental budgets are adhered to. Recommends innovative ways to increase revenues.
• Creates and maintains a satisfactory environment for all patrons entering the enterprise.
• Oversee all operations of the player's club to ensure excellent customer service is exhibited and all policies, procedures, rules and regulations are followed.
• Assist PC Manager with hiring, training, scheduling, evaluating and maintaining personnel files of PC Representatives.
• Ensure all PC Hosts are consistently informed and educated on the operation of…