Lead, Platform Engineering

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The Lead, Platform Engineering — Gaming New Tech & Infrastructure owns the technical strategy, architecture, and platform health for Royal Caribbean Group’s casino and gaming technology — a $2B business ($2.5B+ by 2031) spanning slots, tables, arcade, bingo, cage / cashless, player tracking, and the Casino Operations Hub. This role bridges execution, architecture, and real‑time fleet alignment as the organization brings gaming technology in‑house — starting with internally built arcade readers — reducing vendor dependence and unlocking new revenue levers across a complex, multi‑vendor systems landscape.

The Lead provides technical direction and decision authority across gaming systems, drives deployment and upgrade strategy, and coordinates cross‑org and external partners to sustain platform growth, security, and reliability.

• Provide technical direction and decision authority across all casino and gaming systems; lead through influence and coordinate Manila resources.
• Bridge product, architecture, and operations to sustain platform growth and real‑time fleet alignment.
• Set the deployment, upgrade, and modernization strategy for gaming platforms.

• Own integration patterns and architecture across slots (Aristocrat), tables (Genesis / Bravo, table tracking), arcade (Intercard, Valsoft / Core Cashless), bingo, cage & cashless (Cage Xchange, Cash Club), player tracking, and the Casino Operations Hub.
• Standardize and modernize a multi‑vendor landscape into a reliable, integrated platform.
• Ensure high availability and performance across the fleet, including concurrent Newbuild and Dry Dock deployments.

• Lead the shift to internally built capability — starting with internally built arcade readers and L&W table progressives — and evaluate build‑vs‑buy across the portfolio.
• Drive net‑new products entering the gaming portfolio:
  Sports Betting ($120B market) and iGaming ($110B), plus eWallet and social gaming.
• Reduce reliance on external vendors while protecting reliability and compliance.

• Own security remediations, certifications, and stability across gaming systems.
• Deliver complex, real‑time integrations — rewards, offers, and player‑tracking data across systems.
• Maintain regulatory and compliance alignment across jurisdictions.

• Partner with Casino Operations, Commercial, Compliance, and external vendors; serve as Newbuild and Dry Dock point of contact for gaming.
• Coordinate cross‑org initiatives and align priorities across diverse teams and functions.

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience.

• 6+ years in platform/systems engineering including team leadership.
• Experience owning deployment standards and managing contractor talent.

• People and delivery leadership; standardization and automation focus.
• Able to manage multiple priorities and scale teams.

• Hands‑on configuration, deployment, environment setup, and integration expertise.
• Comfortable applying AI and automation to reduce manual effort and improve reliability.
• Able to create scalable frameworks and set standards others follow in a dynamic, multi‑product environment.

• Develops people and holds…