Director, Product & Payment Services Risk

Company Description

We encourage you to apply to the current open location(s):

• Atlanta, GA
• Ashburn, VA
• Miami, FL
• Austin, TX

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Product and Payment Services Risk (PPSR) organization at Visa oversees Visa’s strategic pillars and underlying business units. For Visa’s Global Products pillar, this includes Global Data Office, Growth Products, Global Products and Initiatives and Platform & Products initiatives. PPSR is focused on overseeing product builds, pipeline and portfolio execution and tackling risks inherent in each area.

The Director, Product & Payment Services Risk serves as the primary Risk Business Partner (RBP) to Visa’s Platform and Product team. This leader drives a strong, proactive risk culture by operationalizing enterprise and operational risk frameworks, providing credible challenge, and enabling business leaders to make informed, risk‑aware decisions.

This role requires a highly analytical, product‑savvy, data‑driven leader who can navigate ambiguity, influence senior stakeholders, and translate complex risk themes into actionable insights. The ideal candidate blends deep risk expertise with strong product intuition, and the ability to simplify risk for executives through storytelling and analytics.

The role will have significant impact and senior leadership exposure with the successful candidate responsible for embedding risk management within the 1st line of their covered areas. This role will ensure identification, assessment, and monitoring of risks related to products, services and operations in line with Visa’s risk frameworks and appetite, while driving the strengthening of key controls across multiple teams.

The role will be at the forefront of Visa’s innovation practices, ensuring operational excellence is deployed across key processes and controls.

Risk Business Partner Leadership

• Provide risk leadership by providing objective perspective, credible challenge, and forward‑looking risk insights.
• Build trusted, influential relationships with senior product and business leaders.
• Bring an independent point of view on risk‑reward tradeoffs, ensuring that strategic decisions are consistent with Visa’s risk appetite.
• Partner with other second-line programs and teams (e.g. Model Risk Management, Third Party Lifecycle Management, Ecosystem Risk, Data Governance & AI, Compliance etc.) to support roll out and implementation of appropriate risk management activities.
• Providing an aggregated view of the Platform and Product Risk Profiles through developing a bottom up (e.g., key PRRs, operational risk themes, KRIs, risk events, control testing) and top down (key risks from senior leadership) view on risks to feed quarterly Risk Profiles and leadership discussions for the business unit.
• This will include providing oversight and constructive challenges to Platform and Products business unit as well as cross-functional stakeholders (e.g. Client Services, Finance, Compliance, Legal and Technology) in their management of risk, while making recommendations on control enhancements or other actions required to drive risk mitigation and reduce exposure.
• The individual will be regarded as a trusted business partner that can consult executive management to make key risk decisions, leveraging the expertise across business teams, other second line risk management teams and cross-functional subject matter experts. The candidate is to be viewed by the organization as knowledgeable, capable, competent, and an agent for change.

Product Risk Review leadership

• Partner directly with product teams to understand roadmaps, identify risk‑relevant…