Credit to Cash Senior Operations Analyst

Job Description

The Credit to Cash Senior Operations Analyst is responsible for monitoring and facilitating issue resolution for the day-to-day activities of the billing and contract administration team and assigned regional support. The Senior Analyst actively provides input in the development of firm-wide billing and contract administration policies and procedures and is responsible for first level coordination with transactional managers and lead analysts.

• Provides billing and contract administration direction and support to client-facing professionals and lead analyst
• Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client-facing professionals, lead analysts and regional finance
• Provides resolution for first level issues escalated by the lead analysts or client-facing professionals
• Trains new and existing staff on the firm’s billing and contract administration policies, procedures and best practices
• Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
• Reviews identified billing and contract administration issues, and updates departmental procedures and Knowledge-based articles
• Leads billing and contract administration improvement projects in individual locations, as directed
• Works in concert with Regional Finance, Principals and Office Managing Principals (OMP) to understand billing and contract administration needs of assigned region(s)
• Researches and responds to client questions received through the BDO eBill portal
• Researches and provides timely response to internal billing and contract administration inquiries
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follows up with appropriate individuals to ensure the UAR is billed in a timely manner
• Mentors and assists in the development of lead analysts
• Coordinates and leads onsite support for existing locations and expansions
• Other duties as required

N/A

• Bachelor’s degree in Finance, Accounting, or Economics and two (2) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED and five (5) or more years of experience within a billing and/or contract management role, required

• Professional services firm experience, preferred
• Two (2) years of supervisory experience, preferred

N/A

• Proficiency with Microsoft Office Suite, specifically Word and Excel, required
• Oracle Cloud or similar time and billing software experience, preferred

N/A

• Superior verbal and written communication skills
• Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
• Ability to work and communicate effectively with professionals at all levels
• Superior customer service skills
• Ability to work in a deadline-driven environment, and handle multiple projects and tasks with an attention to detail
• Ability to successfully multi-task while working independently or in coordination with other core business services professionals
• Understands and maintains the confidentiality of all information
• Excellent time management skills

• National Range: $68,000 - $82,500
• Maryland Range: $68,000 - $82,500
• NYC/Long Island/Westchester Range: $68,000 - $82,500

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by…