Business Analyst - Collections

Business Analyst - Collections

The Business Analyst - Collections supports Collections performance through data-driven reporting and analysis to improve cash collections and reduce delinquency. Employees in this role support the Collections organization through analytics, reporting, and process improvement initiatives. The Business Analyst - Collections leads small-to-medium projects, conducts quantitative and qualitative analysis, documents processes, and develops reporting that helps teams improve collections performance. The position partners with Credit, Customer Care, Billing, Finance, and external vendors to identify drivers of delinquency and aging, recommend remediation actions, and support policy/regulatory compliance.

Success in this role requires clear communication, attention to detail, and a customer-first mindset.

• Collections efforts by phone and email, resolve inquiries and route issues as required
• Build collections reporting and dashboards (aging, delinquency, roll rates, cure, disputes, write-offs)
• Analyze segmentation and treatment effectiveness to improve strategy (channel, cadence, messaging)
• Document workflows and drive process improvements, controls, and automation opportunities
• Partner with Credit, Billing, Customer Care, and Finance to resolve account issues and support escalations
• Perform root-cause analysis for delinquency movement, disputes, and write-offs; recommend actions
• Support forecasting and planning by analyzing volume, contact rates, and workload drivers
• Performs other job-related duties as assigned

• Bachelor's degree in Business, Finance, Economics, Data/Analytics, or a related field
• Strong Excel skills; experience with SQL and/or Power BI (or similar BI tools) and familiarity with collections systems/workflows

Next Era Energy offers a wide range of benefits to support our employees and their eligible family members.  to learn more.

Next Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. Next Era Energy provides reasonable accommodation in its application and selection process for qualified individuals, consistent with federal, state, and local laws.