Business Operations & Servicing Specialist

Business Operations & Servicing Specialist

Job Category: Business Services

Requisition Number: BUSIN
001220

Posted: January 16, 2026

Full-Time:

Locations:

Lake Mary, FL 32746, USA

We are Addition Financial, a member‑owned, not‑for‑profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. We want your help to make that happen.

The Business Operations & Servicing Specialist supports the full life cycle of commercial and small business loan operations, including pre‑closing, closing, and post‑closing functions. The role coordinates with internal teams and external vendors, reviews documentation, books and funds loans, maintains files, and manages ongoing servicing tasks such as participation payments, wire processing, and draw requests. The specialist also contributes to process improvement initiatives and collaborates cross‑functionally to enhance operational efficiency.

• Partner with commercial loan officers and branch staff to gather, validate, and review all required loan documentation.
• Order and review third‑party reports and documentation, including appraisals, title insurance, environmental reports, and insurance policies.
• Conduct collateral lien searches and review title commitments to identify and resolve exceptions or discrepancies.
• Coordinate with external vendors such as title companies, attorneys, and other service providers; elevate issues to ensure timely resolution.
• Review, organize, and verify loan documents for accuracy, completeness, and compliance with approved credit terms, internal policy, and regulatory requirements.
• Support and execute loan closings by preparing, finalizing, and verifying booking and funding documentation in accordance with approved terms.
• Coordinate funding logistics, including wire transfers and disbursements, ensuring proper validation, authorization, and transaction tracking.
• Manage commercial loan draw requests, including review of supporting documentation and compliance with loan agreements.
• Provide backup support to ensure timely filing and perfection of all liens and collateral documentation, including UCC filings, mortgages/deeds of trust, and vehicle or title liens.
• Verify receipt and accuracy of recorded documents and filed liens; resolve deficiencies or follow up on missing items.
• Confirm vendor setup is completed accurately and timely for post‑closing insurance and tax monitoring.
• Process loan renewals, modifications, extensions, and related documentation with a high level of accuracy and attention to risk.
• Organize, maintain, and manage complete electronic and/or physical loan files in accordance with document storage and retention requirements.
• Perform ongoing loan file maintenance, including updates, corrections, document indexing, and archival.
• Monitor and track post‑closing deliverables, ticklers, insurance renewals, and other ongoing collateral or covenant‑related items.
• Ensure loan files remain compliant with internal policies, regulatory standards, and audit expectations throughout the life of the loan.
• Provide backup support for participation loan administration and payment reconciliation in accordance with participation agreements.
• Provide operational and servicing support to internal departments and branch staff regarding loan structure, documentation, or servicing inquiries.
• Generate business loan reports and assist with departmental reporting, audits, and special projects.
• Contribute to continuous process improvement and regulatory readiness by staying informed on industry trends, regulatory changes, and best practices.
• Assist in creating, maintaining, and updating departmental process guides, procedures, and job aids.
• Support and participate in departmental and cross‑functional projects, including system enhancements, process redesign, and regulatory or audit‑related initiatives.
• Facilitate training and provide mentorship to new hires, teammates, and frontline staff.
• Participate in professional development and on‑the‑job training.
• Adhere to key competency and professional development standards.
• Perform other duties as assigned.

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