Loan & Deposit Operations Specialist

About Safra National Bank | Aventura, Florida

Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.

The Operations Specialist in Banking Operations plays a crucial role in ensuring the efficient functioning of the bank’s operational processes mainly tied to Jack Henrry and IBanking entries and maintenance, ACH processing and loan and deposits new accounts and maintenances. This position involves handling day to day back‑office functions, including payment processing, reconciliations, account maintenance, and internal customer support, with a focus on accuracy, completeness, compliance, and timeliness.

The resource must be able to multi‑task between back‑office duties and customer service duties and work under pressure.

• Input and update loan information into the bank’s systems.
• Ensure accuracy and compliance with loan documentation and regulatory requirements.

• Investigate and resolve check discrepancies, non-post transactions, and exceptions.

• Provide internal support to account officers by addressing inquiries and resolving operational issues promptly.

• Process internal maintenance tasks, including opening deposit accounts, maintaining loan and deposit accounts, updating fee schedules, and executing other manual entries.

• Reconcile OSAB credit card transactions, ensuring accuracy and resolution of discrepancies.

• Input and update manual interest rate changes, account updates, and other maintenances, ensuring accuracy and adherence to bank policies.

• Process all types of payment postings.
• Resolve issues related to payment discrepancies in a timely manner.

• Perform daily and monthly general ledger reconciliations to ensure accuracy and compliance.
• Post manual journal entries as required.

• Monitor and reconcile daily ACH processing for incoming and outgoing items.
• Onboard and maintain ACH client profiles in the bank’s core system.
• Onboard and maintain Wire client profiles in the bank’s core system.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience with H.S. Diploma).

• 1‑2 years of experience in banking operations or back‑office roles tied to loan and deposits account opening, payments and maintenances.
• Familiarity with loan and deposits accounts, check and ACH processing, reconciliations, and general ledger management.
• Knowledge of retail banking products and services a plus.
• Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, instruct others, understand procedures, and speak clearly to customers and co‑workers.
• Punctuality and an appropriate sense of time commitment and time management skills.
• Self‑motivation.
• An awareness of professional behavior and the ability to always conduct oneself in an appropriate and professional manner.

• Strong attention to detail and problem‑solving abilities.
• Proficiency in banking software and systems.
• Excellent communication skills for internal customer interactions.
• Ability to manage multiple tasks and meet deadlines.
• Intermediate skills in computer operations, word processing, and spreadsheet and account opening software. Jack Henry AS400.

• Knowledge of banking regulations and compliance standards.
• Analytical mindset to identify and address discrepancies.
• Team player with a focus on collaboration and continuous improvement.

• Accuracy in processing and reconciliations.
• Timeliness in resolving discrepancies and providing support.
• Adherence to regulatory and compliance requirements.
• Internal customer satisfaction levels.

• Office‑based with standard banking hours.
• May involve occasional overtime during month‑end or peak operational periods.

Safra National Bank is an Equal Opportunity Employer