Associate , Health Finance

Essential Functions

The Associate I, Health Finance plays a central role in supporting the clinical business team by overseeing the processing of medical-related expenses and ensuring prompt payment while highlighting trends, cost-saving opportunities, and efficiencies. This position requires a strong understanding of accounts payable processes, payment terms, and purchase orders.

The Associate I, Health Finance collaborates closely with the Case Management team and shipboard medical teams to efficiently review and process different kinds of crew reimbursements, adhering to payment deadlines. Ensuring focus on prompt payment and adherence to payment deadlines, they maintain positive relationships with suppliers and service providers. The Associate I, Health Finance plays an important role in supporting the team and ensuring the optimal allocation of resources towards crew healthcare needs.

This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

• Ensure the timely and accurate processing of invoices for medical services, suppliers, equipment purchases, and equipment maintenance, adhering to contracted term dates.
• Monitor and validate the accuracy of approved discounts and fee schedule compliance, identifying areas for potential cost savings and negotiations.
• Maintain meticulous records of all invoice transactions, posting them to appropriate payment applications for financial transparency.
• Initiate and monitor benefit payments for shipboard staff on medical leave, ensuring accurate compensation disbursements based on employee agreements.
• Verify and submit payment authorizations when reimbursing for medical expenses, ensuring timely and efficient financial support.

• Consistently remain attentive and responsive to important business-related matters, even if the related issues don’t have a direct affect.
• Collaborate with the leadership team to address & resolve any discrepancies and areas for opportunities in invoices, ultimately ensuring accuracy in financial transactions.
• Support the Manager, Health Finance with ad hoc projects, reports, and other duties as assigned.
• Take initiative to remain attentive and responsive to important business-related matters, fostering a growth mindset and a commitment to overall organizational health and improvement.

• Provide timely responses to vendor inquiries and general information requests, maintaining positive vendor relationships and upholding departmental timelines.
• Assist with new vendor setups or updates to vendor accounts, ensuring accurate and up-to-date vendor information for efficient financial transactions.
• Collaborate with the accounts payable department to resolve any vendor payment issues or delays.

• Scope:
  The Associate I, Health Finance provides critical financial and operational support to the Health Services organization by managing the end-to-end processing of medical-related invoices, reimbursements, and benefit payments for shipboard employees.
• Problem Solving:
  Reviews invoices, reimbursements, and benefit payment requests with a critical eye for accuracy, contract compliance and proper documentation, resolving inconsistencies before payment processing. Identifies trending variances, fee schedule discrepancies, or cost anomalies and escalates them appropriately.
• Impact:
  Ensures timely, accurate financial processing that directly supports the delivery of healthcare services to over 100,000 shipboard team members across 65+ ships.
• Strengthens vendor relationships by upholding service-level expectations and maintaining reliable communication, contributing to a consistent and trusted financial partnership.
• Leadership:
  Demonstrates accountability and ownership in day-to-day financial processes, building collaborative, service-oriented relationships with shipboard teams, shoreside health leaders, and external vendors.

• Associate degree in Business or Health Administration, Finance, or Accounting. Bachelor’s degree is preferred.
• Proficiency in Microsoft Office and Power Platform.
• College degree may substitute for work experience.
• 1+ years of work experience with similar scope and responsibilities is required.
• Strong written, communication and organizational skills.
• Mathematics, financial and analytical skills.
• Ability to handle billing issues and disputes.
• Ability to code a high volume of invoices via different pay-site platforms.
• Ability to apply analytical and logistic skills; maintain attention to detail and accuracy.
• Proficiency in the use of computer business applications with working knowledge of Word and Excel.
• Excellent interpersonal and communication skills…