Servicing Loan Administrator

Servicing Loan Administrator

Department: Servicing

Employment Type: Full Time

Location: Miami, FL

Dwight is seeking a team player who has a “no job too big or too small” attitude. A proactive thinker with a can-do mentality who is ambitious and intuitive will prove successful. Dwight is looking for an individual who takes pride in their work and flourishes in a fast-paced environment. Must have the ability to manage time wisely, follow up, and communicate status of projects.

Our ideal candidate will take direction from the Executive Management team well, offer creative and prompt solutions to issues, and provide meticulous attention to detail.

• General daily activities
  • Fielding borrower requests, researching, monitoring significant events, uploading documents, monitoring emails and phone lines
  • Maintaining loan data in Enterprise! database
  • Establishing and maintaining relationships with borrowers in assigned portfolio of loans
  • Work closely with other Servicing team members, Closing, Investor Accounting and Asset Management teams
  • Assist Dwight Capital Origination and Underwriting teams as requested
• Transaction processing, including escrow disbursements for insurance, taxes, and replacement reserves
• Onboarding assigned newly closed loans to Enterprise!, inclusive of taxes and insurance coverages
• Draft and send welcome emails, with relevant documents, to Borrowers of newly closed loans
• Monitor and process tax parcel payments via Enterprise! and Core Logic
• Maintain compliant insurance coverages and process premium invoices
• Escrow Analysis run annually for loans in assigned portfolio
• Process HUD MIP annually and update Enterprise! for loans in assigned portfolio
• Monitor and maintain Letters of Credit for loans in assigned portfolio
• Year End Audit & Financials Reporting processes for loans in assigned portfolio
• Maintain accurate ACH debit information in Enterprise!
• Issue revised billing statements when necessary
• Send payment reminder and delinquent emails as necessary for loans in assigned portfolio
• Monitor loan payment activity with Asset Manager
• UCC processing – monitor renewal dates and process accordingly to obtain recorded documents

• Experience in loan servicing preferred
• HUD multifamily lending/servicing experience a plus
• Excellent communication and interpersonal skills
• Proficient use of Microsoft Office, inclusive of Excel, Word, Outlook, Teams
• General database knowledge and experience
• Ability to multitask and work in fast-paced environment and meet deadlines
• Ability to learn quickly and work independently